Frequently Asked Questions (FAQ)
About Cloud Nine Pet Resort
Cloud Nine Pet Resort is a premier pet care facility in Wylie, Texas, offering grooming, dog boarding, and daycare services in a safe and comfortable environment.
Grooming Services
We provide full-service grooming, including baths, haircuts, nail trimming, ear cleaning, and more, to keep your pet looking and feeling their best.
Yes, grooming appointments are required. Please call us or use our online booking system to schedule a time.
Absolutely! Our professional groomers will work with you to tailor services to your pet’s needs and your preferences.
Dog Boarding
Our dog boarding service includes a private designer suite, daily supervised walks, playtime, and nightly turn-down service with a snack.
Yes, we encourage you to bring items that make your pet feel more at home, such as their favorite toys or bedding.
Yes, our trained staff is on-site 24/7 to ensure your pet is comfortable and cared for.
Dog Daycare
Our daycare includes supervised indoor and outdoor playtime in a safe environment. It’s a great way for dogs to socialize and stay active.
Yes, we offer both full-day and half-day daycare options to suit your schedule.
Yes, we conduct evaluations to ensure all dogs are a good fit for our daycare program and play well with others.
Behavior and Safety
Yes, we have an experienced animal behaviorist on-site to assist pets with any behavioral issues during their stay.
Our facility is monitored by trained staff, and all pets are supervised during playtime. We also perform health and temperament checks to maintain a safe environment.
Booking and Policies
Reservations can be made by phone or through our website. Early booking is recommended, especially during holidays.
Please contact us for details on our cancellation policy, as it varies depending on the service and season.
Yes, all pets must have up-to-date vaccinations to ensure the health and safety of all our guests.
Contact Us
You can reach us by phone, email, or through our online contact form. Visit our Contact Us page for more details.
We are located in Wylie, Texas. Visit our Location & Hours page for directions and operating hours.
